Frequently Asked Questions
Find answers to common questions about our cargo and logistics services
FAQ
Frequently Asked Questions — Horse Cargo Company Ltd
Get clear answers about shipping, delivery, tracking, and our services. Everything you need to know before booking your cargo from Dubai to Africa (Tanzania)..
We provide fast and reliable cargo shipping from Dubai to Tanzania, including vendor market tours, cargo consolidation, door-to-door delivery, and personal shopping services.
Yes. We offer full door-to-door delivery services in Dar es Salaam and extended delivery to Arusha, Mwanza, and Zanzibar through our partner networ
Yes. We offer guided vendor market tours in Dubai to help customers find high-quality products at competitive prices. We also provide personal shopping assistance upon request
We follow UAE and Tanzania customs regulations. Prohibited items include explosives, illegal goods, counterfeit products, and restricted chemicals. Contact us for a full list.
Yes. We have recurring customer discounts, seasonal promotions, and special rates for bulk or SME shipments.
Once your cargo is booked, you will receive a tracking number. You can track your shipment in real time through our website or WhatsApp customer portal.
Shipping time varies by service tier, but on average:
Air Freight: 3–7 days
Sea Freight: 18–28 days
Premium clients receive faster processing and priority handling.
Basic insurance is included on all cargo. Customers shipping high-value goods can request additional coverage at affordable rates.
You can book online through our website, WhatsApp Business, or by visiting our offices in Dubai or Dar es Salaam. Payments can be made in advance to secure your booking.
Absolutely. We offer consolidation services to help you reduce shipping costs by combining multiple packages into a single shipment.
Still have questions?
Get in touch with our support team for personalized assistance